Introduction & Applicability

Ck228 (hereinafter referred to as "we", "us", or "the Platform") places the highest importance on member privacy. This Privacy Policy explains what personal data ck228 collects, how that data is processed, and the steps we take to keep member information secure.

This policy applies to the ck228 website, mobile app, and all related services. By using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, we recommend that you refrain from using our services.

This Privacy Policy has been drawn up in accordance with applicable laws in Bangladesh and international data protection standards. We follow GDPR-inspired best practices for data protection.

What Data We Collect

Ck228 collects two types of data — information you provide directly, and data collected automatically as you use our services. A full breakdown by category is provided below:

Personally Identifiable Information

  • Full name and date of birth.
  • Mobile number and email address.
  • National ID (NID), passport, or driving license number (for KYC verification).
  • Home address and district.

Financial Information

  • BKash, Nagad, or Rocket mobile banking number.
  • Bank account number and bank name (where applicable).
  • USDT wallet address (for crypto users).
  • Transaction history and amounts.

Usage & Activity Data

  • Gaming & betting history.
  • Login time, device information, and IP address.
  • Browser type and operating system.
  • Data on how much time has been spent on the platform.

Ck228 never directly collects your password or PIN. Login credentials are always stored in encrypted form and are inaccessible to any staff member.

How Data Is Collected

Ck228 collects your data through several methods. Each method is clearly described below:

  • Registration Form: Information you provide when creating an account is stored directly in our system.
  • KYC Process: Documents uploaded during identity verification are stored on secure servers.
  • Payment Gateway: Transaction details are collected from the payment system when processing deposits or withdrawals.
  • Cookies & Tracking: Session data is stored via cookies and local storage while you browse the website.
  • Customer Support: Information provided during live chat or email contact is recorded.
  • Third-Party Verifiers: Limited data may be received from trusted third parties for KYC and payment verification purposes.

Why We Use Your Data

Ck228 does not use collected data for unnecessary purposes. The purposes for which we use your data are outlined below:

  • Creating, verifying, and managing your account.
  • Processing deposits and withdrawals.
  • Meeting legal obligations (AML/KYC compliance).
  • Preventing fraud and unlawful activity.
  • Personalizing your gaming experience and offering relevant promotions.
  • Providing customer support services.
  • Improving platform security and performance.
  • Sending important updates and notifications.

Your data is never sold to advertisers. Marketing communications are for ck228's own promotions only — not for third-party advertising.

Sharing Data with Third Parties

Ck228 shares data with third parties only under strictly limited circumstances. Before any data is shared, we ensure that the receiving party upholds the same standard of privacy protection.

Who We May Share Your Data With

  • Payment Processor: Necessary information is shared with bKash, Nagad, or banking partners to process transactions.
  • KYC Verifier: With approved identity verification providers for identity checks.
  • Law Enforcement: With government authorities where required by court order or legal obligation.
  • Fraud Prevention Services: With approved cybersecurity partners to ensure platform security.

Ck228 does not sell or rent your data to marketing agencies, advertisers, or unrelated third parties. This is a firm policy.

Cookie Policy

The ck228 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the quality of our services.

Cookies We Use

  • Essential Cookies: These cookies are required to maintain your login session and ensure security.
  • Functional Cookies: Used to remember your preferences such as language and display settings.
  • Analytics Cookies: Understanding which parts of the platform are used most — without identifying individual users.
  • Security Cookies: To detect suspicious logins from multiple devices.

Most browsers allow you to block or delete cookies. However, disabling essential cookies may cause certain platform features to stop working correctly.

How We Protect Your Data

Ck228 uses industry-standard technology and processes to protect your data. Our security operates across multiple layers so that your information remains secure even if one layer is compromised.

  • All data transfers are protected with 256-bit SSL/TLS encryption.
  • Stored data is secured with AES-256 encryption.
  • Regular security audits are conducted on our servers.
  • Two-Factor Authentication (2FA) is available for all members.
  • Staff are granted access only to the data necessary for their role.
  • Suspicious activity is detected instantly through automated systems.
  • Data is backed up regularly to secure offsite locations.

How Long We Retain Your Data

Ck228 does not store your data indefinitely. Specific retention periods are defined for each category of data:

  • Account Information: For the lifetime of the account + 5 years after closure (for legal compliance).
  • Transaction Records: Minimum 5 years (in compliance with financial regulations).
  • KYC Documents: 5 years after verification.
  • Support Conversations: 2 years.
  • Cookies & Session Data: At session end or up to 30 days, whichever comes first.
  • Marketing Preferences: Until you cancel your subscription.

Once the retention period expires, data is securely deleted or anonymized.

Your Data Rights

As a member of ck228, you have certain fundamental rights over your own data. We uphold these rights with full respect.

Right Description Processing Time
Right to Access Your Data Access You may request to know what data we hold about you. 7 business days
Right to Rectification Correction You may request corrections to any inaccurate or outdated information. 5 business days
Right to Erasure Deletion You may request deletion of your data where there is no legal obligation to retain it. 14 business days
Right to Data Portability Download The ability to download your data in a standard, portable format. 10 business days
Right to Object to Processing Objection You may object to your data being used for specific purposes. 7 business days
Right to Opt Out of Marketing Opt-Out You can opt out of promotional emails or notifications at any time. Instant

To exercise any of these rights, please contact our support team. Identity verification may be required when processing your request.

Protection of Children and Minors

Ck228 strictly prohibits use of its services by anyone under 18. We do not knowingly collect data from minors. If a member is suspected to be under 18, their account is immediately suspended and any stored data is deleted.

If you believe a minor is using ck228, please contact our support team.

Changes to the Privacy Policy

Ck228 may update this Privacy Policy as needed. For any significant changes, the "Last Updated" date at the top of the page will be revised, and members will be notified via their registered email or app notification. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact

For any privacy-related questions, requests, or concerns, please reach out to our dedicated Privacy Team:

  • Email: [email protected]
  • Live Chat: Click the chat icon at the bottom right of the website (available 24/7).
  • Response Time: Up to 2 business days.